Returns & Exchanges
At MelodySusie, we want you to be completely satisfied with your beauty tech; therefore, we offer a 30-day return policy for items in their original condition and packaging. If your professional nail drill or LED lamp doesn't meet your expectations, our streamlined process ensures a hassle-free resolution.
Initiate Your Request
Contact our customer support team at support@melodysusie.com with your order number and the reason for your return to receive a Return Authorization.
Package Your Items
Securely pack the product in its original professional packaging, ensuring all accessories, power adapters, and manuals are included to qualify for a full refund.
Ship to Service Center
Affix the provided shipping label or use a trackable shipping service to send your package to our designated quality control facility for inspection.
Receive Refund or Exchange
Once our technicians verify the item's condition, we will process your refund to the original payment method or dispatch your replacement within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing