Frequently Asked Questions
Everything you need to know about your MelodySusie beauty experience.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days within the United States. International shipping times vary by location, generally ranging from 7-15 business days.
What is your return policy for professional nail drills?
We offer a 30-day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do MelodySusie products come with a warranty?
Yes, all our electronic beauty devices, including nail drills and UV lamps, come with a comprehensive 12-month limited warranty against manufacturing defects.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Klarna and Afterpay.
Are your gel polishes and beauty products cruelty-free?
Absolutely. MelodySusie is committed to ethical beauty; all our gel polishes and skincare tools are 100% cruelty-free and never tested on animals.
How can I track my package after it has shipped?
Once your order is processed, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery status in real-time.